You can purchase a Future Cruise Deposit (FCD) and decide on your cruise later or you can make your booking while on the ship with the Future Cruise Consultant and earn double the Onboard Spending Credit! Almost all convictions (including DUI, DWI, reckless driving, negligent driving, misdemeanor drug possession, all felonies, domestic violence [assault IV], shoplifting, theft, etc.) Costs will vary based on ship, sailing and number of devices, but they do note that Wi-Fi packages are not available on ships sailing from the Galapagos. I like to check my email every day or two and have always been able to do that for free in the ports; sometimes in the terminal. Fully Accessible and Fully Accessible Single Side Approach bathrooms in guest staterooms will provide one of three types of bathing facilities: roll-in shower, transfer shower, or accessible bathtub. Menu items from the daily menu are also available in half portions upon request. Holland America Line and its onboard staff are not able confirm flights from on board our vessels. Choose the blissful pampering of a facial therapy or let the trained fingers of a massage therapist soothe your muscles while working fragrant oils into your skin. You can even make arrangements for family and friends to sail with you on your next cruise, even if they are not currently on board with you. Whether you want to post selfies to Facebook or check out your ship's dinner menus on your iPhone, you'll likely be covered. If you have printed your Express Docs prior to the stateroom assignment, you may wish to check back prior to departure to see if a stateroom has been assigned. If you have not booked one of these accessible staterooms but instead will be using a standard stateroom, you need to know about some limitations that adversely impact maneuverability, especially ingress and egress into bathrooms. Turn Wi-Fi on and connect to your ships network. The number of Dressy Nights for collector voyages is based upon the duration of each individual voyage of the ship. That being said, it is not the same on every ship, and the costs are specific to each cruise line, so dont make assumptions that just because you sail on one two years ago and want to pick a new line, the services may not be the same. Restricted Fares: Full payment for air reservation is required at the time of air booking. Health Protocols page and FAQs. As mentioned previously, WiFi on cruise ships does come at a cost on most major cruise lines. All of our crew are appraised by a senior officer at the end of each sailing assignment. All phone calls, whether inbound or outbound, are charged a satellite tariff. Carnival Cruise Line Carnival Cruise Line offers three different internet plans. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to airport transfers, shore excursions, and tour/hotel packages. Because governmental travel requirements change periodically, you should check with a visa service or the consulate of each country you will visit no later than three (3) weeks prior to sailing to verify travel documentation. 4 Club Orange private dining venue is open for breakfast and dinner on Koningsdam, Nieuw Statendam and Rotterdam. Internet and Wi-Fi: Cruise & Maritime Voyages Australia-based ships both offer Wi-Fi internet access in all suites and most public areas. You can print your boarding pass after Online Check-In is complete. A The email notification cannot be re-sent; however, reminder notices are scheduled to be sent at approximately 30 days and 14 days prior to departure for those guests who have not yet completed their Online Check-in. PLEASE NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the child's parents. To add our Cancellation Protection Plan to your new or existing cruise booking, please call us at 18779324259. Ships without Tamarind receive two nights at Pinnacle Grill and one night at Canaletto. For your convenience, a variety of optional beverage packages are available for sale to accommodate the varied needs of your family. ESTA eligible guests will need to print and carry their ESTA application response as it will need to be presented at the pier along with your passport. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. For cruises 6 to 9 days: One shore excursion up to $100 value or $100 off any one tour for all guests in a stateroom. The Stream package allows for full WiFi access including video chat and streaming of music and movies. Traveler's checks may be cashed at Guest Services. More Value and Convenience withHave It All The weather here is temperate, with summertime highs usually between 50 and 60 degrees Fahrenheit, climbing occasionally into the 70s and 80s. The Explorations Caf, powered by The New York Times offers a comfortable, coffee house environment where you can purchase and connect to the internet using provided workstations or by using your own wireless internet device, such as a laptop computer, iPad or mobile phone. This will help to ensure availability of the appropriate vehicle(s) and for Holland America Line to provide an estimate of additional associated costs. Please contact the ship's Medical Center for any medication requiring refrigeration. Share Surf Read the news, check your email and keep up with favorite sports apps* and sites. Cellular services are generally supported by your home carrier; rates at sea vary by wireless company but typically reflect international roaming rates, which can be breathtakingly pricy. Guests can purchase individual items, multi-day wine packages or an array of convenient beverage cards (for alcoholic, non-alcoholic or soda fountain beverages). Ambulatory Accessible Related Post: How to Save Money on a Cruise. Ability to bypass unpredictable checked baggage fees, Full money back plus $500 on-time guarantee. Furthermore, the Designated Person is given 24/7 direct access to our Chief Executive Officer to ensure that the necessary attention and resources can be brought to bear on any serious problem that might be identified. Tickets are nontransferable and name changes are not allowed. 5 On Koningsdam, Nieuw Statendam and Rotterdam breakfast is available for Pinnacle and Neptune suite guests in the Club Orange private dining venue. There is step up into bathroom, threshold into the shower, and standard interior and exterior door sizes. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. Boarding may be denied if you arrive at the pier without the proper travel documentation, and in that case you would not be eligible for a refund. Staterooms VA8119, VA8116, VA8026, VA8025, V6052, V6049, V5140, V5135, V5054, V5051, VA4134, VA4131, H4092, H4089, VA4052, VA4051, D1100, D1099, C1082, C1081 are ambulatory accessible. In areas where chlorinated tap water is not available or where hygiene and sanitation are poor, travelers should be advised that only the following may be safe to drink: Norwalk-Like Virus (NLV) can be identified by symptoms of nausea, vomiting, diarrhea and sometimes fever. The premium plan covers everything from email to Skype, and offers the fastest possible connection. Important: Holland America Line recommends that each guest keep all personal identification, airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Q How do I access my Express Docs? These shore excursions, hotel stays, and even Flight Ease air travel, can be coordinated by our Personal Cruise Consultants to best complement your journey. Additionally, you can call the ship directly from the shore. Q How do I set up My Account with Holland America Line? Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in your party to be disembarked in a non-U.S. port. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Failure to have the proper documents may result in refusal of passage by Customs and Immigration authorities. When the ship reaches port, pricing will switch to the country-specific roaming rate -- also not cheap unless you've signed up for an international calling plan. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. Other charges may be directly assessed by airlines or airports and are the responsibility of the guest. For guests with Holland America Lines Flight Ease plan, name spelling corrections may result in a higher air rate, loss of space and/or change fees. You can review your personalized information, print only what you want and have convenient access to everything you need for your cruise in one place. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Unlimited non-alcoholic beverage. Minors should receive the same oversight that would be provided when visiting locations such as a large resort or theme park. Fares quoted are those currently in effect. After certain daily limits guest data may receive lower prioritization but guests will not be prevented from accessing sites included in their package. A credit card is required for all inbound phone calls to a ship. Structural stability software programs which ensure the weight of fuel, wastewater and other onboard supplies are properly distributed to maintain structural integrity. If so, there are descriptions of the internet plans available under Cruise Activities/Gifts and Indulgences/Internet. Ambulatory Accessiblerooms are designed for use by guests with mobility disabilities who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. Laptop rentals, email access, and other items for this coverage can be found on their website, but for those needing streaming services or more robust coverage for work, you must take a hard look at this one before booking. Any fees related to seat assignments are collected by the airline directly. Guests are responsible for verifying the actual requirements and recommendations at the time of sailing. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. If vouchers are needed, they will be included in the Express Docs. If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely. Fully Accessible Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Should you need assistance in locating this information, please contact ourGuest Accessibility Department. We remain optimistic that out approach on future sailings will become more flexible. For voyage that depart from and return to Australia and/or New Zealand, this policy applies to guests 18 years and older. Internet and Wi-Fi: Although there are no onboard internet cafes, internet is available 24 hours on all Carnival ships. If you are a foreign national entering the United States you may require a visa or ESTA (Electronic System for Travel Authorization) if you are a national of a country eligible for the Visa Waiver Program (VWP). Once onboard, please visit the shore excursions office. In addition, we offer transfers between select city center locations and Holland America ships in Amsterdam, Barcelona, London, Rotterdam, Rome and Sydney, as well as between airport and hotel in Anchorage and Fairbanks. Things to remember about the internet onboard cruise ships: Ships offer internet via satellite, which will be slower than the internet you will find on land. During online check-in, you can securely submit your Immigration, Disembarkation and credit card registration forms. Some flight options can also be managed directly with the airline locator to acess your flight details. If you dont do this, you will rack up insane charges from your cellphone carrier while out to sea. We assume no responsibility for loss, damage, or delay while baggage is in the custody of airlines. Work and the internet at large can live without me for a couple weeks. Guests should be aware that certain third party shore excursion facilities may not be fully accessible to guests with disabilities. Below is a rundown of what the major cruise lines offer for internet and cellular service. If we get OBC 'per stateroom' DW and I can spend it at the same time! Facilities include: For rejuvenation through exercise, Holland America Line spas offer fitness classes to help you achieve optimum health and vitality. Guests can cancel (without paying a cancellation fee) rather than accept a fare increase. Tender ports are noted in the itinerary detail of each voyage in the Plan A Cruise section of our website as well as the itinerary detail on your Booking Confirmation. I DID buy it. A special kids menu is available at each venue, and we can accommodate a variety of dining restrictions and preferences. Ambulatory Accessible Their contact information is listed below for your information. In Port To Table, experience the culinary story of the region through live cooking demonstrations. However, please note that requests are processed on a first-come, first-served basis. (I logged in using my mariner number.). Some cruise lines also offer smaller packages for occasional usage. All staterooms are equipped with standard U.S. 110 AC and European 220 AC outlets. A In order to have the most accurate information available onboard your voyage, we recommend that you complete the Online Check-in process at least 30 days prior to departure. FACs are nontransferable, and nonrefundable. Stateroom kits that include a visual and tactile alert for someone knocking at the door, the phone ringing, or an alarm. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. A lightweight, waterproof coat or jacket, as well as a sweater or warm vest for strolling the decks of the ship and for glacier viewing, Women may want to bring two or three pairs of washable slacks or jeans (combined with polo shirts, blouses or light sweaters and accessorized with a belt, scarf or jewelry this basic outfit can be worn just about anywhere. Onboard credits may not be refundable at the end of your cruise. Is it good enough to stream netflix? If you have questions regarding tendering procedures while on board, please speak with the Guest Services Manager. In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. It is recommended that persons who have been charged in the past or who have past convictions obtain the necessary documents before attempting to enter Canada. BeverageManagement reserves the right to refuse service for any reason, including refusing service of alcoholic beverages to intoxicated guests. You are responsible for all baggage fees, including any excess baggage charges imposed by airlines. Collect calls are not possible from the ship. Supports audio/video calling and streaming where coverage allows. A:Yes. Cruises of 21+ days (excluding Grand Voyages): When guests go to book a Holland America Line cruise, the Have It All fare is presented as an option with the included perks already factored into the price across all stateroom and suite categories. These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. Global Positioning Systems (GPS) to precisely locate our position on the sea. Once completed, all guests will be allowed to disembark. The SMC has had many copypastas, jokes and memes over the course of its entire existence . All cash advances are subject to restrictions. Other health-related information can be found on the CDC Travelers' Health page. If you need to order via phone, please call Ship Services at 1-800-541-1576. Wheelchair assistance that is requested for airports or train stations must be done directly through the airline or rail station. Be it illness, family matters, unforeseen work events - anything, CPP enables you to cancel your vacation plans before you leave for any reason and receive a refund. Internet and Wi-Fi: All Holland America ships have internet cafes. Q I have not received the e-mail notification for my Express Docs. Orange is the color most associated with the Netherlands and the House of Orange, Hollands royal family. A: Yes. Internet and Wi-Fi: Xcelerate, Celebrity Cruises' high-speed internet, allows for faster web browsing, less time spent waiting for pages to load and video-streaming capabilities with easier access to Netflix, YouTube, FaceTime and Skype. Do Not Sell or Share My Personal Information. Cell Phones: Cruise & Maritime Voyages offers a mobile phone network that allows passengers to send and receive calls on their own compatible mobile phones while the ship is at sea. Once you are notified of your flight details, please contact your airline. Imagine the smile caused by a bon voyage bouquet; the pleasure given with a "Well-Being" spa package or the appreciation felt for a prearranged romantic dinner for two at the Pinnacle Grill. Listen to the menu and select the number that corresponds to the ship you are calling. SY5002 & SY 5001 are set up with queen bed only to meet compliance spacing. However, if such devices are determined to pose a hazard they will be confiscated. FREE. All of our ships comply with and in many cases exceed the applicable SOLAS safety standards. View all posts by . Ambulatory Accessible Please do not place your baggage over the emergency floor lighting. They also feature onboard cafes where you may use their computers and other devices or bring your own and access the internet throughout their ships. For cruises longer than four days: Platinum Unlimited $99 per cruise or pay $89 for First 24hr Platinum Unlimited; Gold 500MB $69 per cruise; Silver 250MB $39 per cruise; Bronze 100MB $25 per cruise; Social Media Unlimited $12 per day. EZPay options are available in specific markets. Similarly, Holland America Line reserves the right to impose or pass through security surcharges or similar incidental surcharges. Please note that wheelchair lift vehicles are not available in some ports. Those travelers with chronic illnesses and those who are immunocompromised are at greater risk. Due to customer and security concerns, we have a "no visitor" policy on board our ships, and regret any inconvenience this may cause.