", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. The interviewer asks this question to see that you have strong verbal and written communication skills, which are required for all Waitrose positions. Who has created the answers to the interview questions? There are many different leadership styles: autocratic, democratic, servant, pacesetting, coaching, collaborative, affiliative, and more. If I were a manager and caught an employee stealing, I would terminate them immediately. Interviews at Waitrose Experience Positive 78% Negative 7% Neutral 15% Getting an Interview Applied online 95% In Person 2% Recruitment Agency 1% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (381) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) I offered to help her out to her car, and she gratefully accepted. To be considered for the position, you want to assure the interviewer that you are flexible and willing to help the company when needed. If you cancel before the 30-day trial ends, you will not be charged. If you are successful you'll be asked to select interview date. Full Suggested Answer & Detailed Response. I got an indication as to whether i got the position or not towards the end. What specifically has attracted you to Waitrose and why do you think you would be a good fit for this role? Thanks so much for making these. Super nice interviewer and easy questions. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. ", "I have a transformational leadership style. Before your interview, you must review the company's job description to give yourself a keen understanding of the qualities they desire in their successful candidate. Thank you so much! The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Let the interviewer know that you have the creative skills necessary for their merchandising and displays. ", "In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in.". There is no wrong answer as to what you want to learn if hired at Waitrose. When the workforce is engaged, it helps shape the company's future success.". If you have an example from a previous job, use that in your response. Thank you so much for the tips and advice! Be sure to end your response on a positive note and tell the interviewer how you are excited to have the opportunity to interview for the position with their company. Learn more about interviews at Waitrose & Partners Answered 26 July 2018 - Supermarket Assistant (Former employee) - Canterbury Think about the behaviour you'd think they want you to exhibit, then make your answers reflect this as you are completing the online situational tests. You may or may not like performance incentives. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. The interviewer asks this question to see what work environment you dislike to see if you will be a good fit for the company culture. The interview was a simple exercise looking for ideas on how to improve a hypothetical store. Display to the interviewer that you can do more than the bare minimum. It may not be possible for everything to work out smoothly, such as getting your shift covered or making it to work on time. I feel that my retail marketing education, as well as the fact that I am bilingual, makes me the best candidate for this role.". Give Me The Answers To My Interview! I also appreciate that you allow yourself and your employees to be themselves while working as a team. The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Interview. Explain how you provide excellent customer service. Think about some of the variables in your life that could affect your ability to arrive on time for work. The interviewer does not want to hear that you left your previous job because you did not like your boss or are switching industries because you could not tolerate the schedule. Can you describe the management style here? Discuss what made them so challenging and rewarding. We worked together for a couple of overtime hours that day and were able to catch her up on everything. I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it. Purchase the full package below for just 4.99 to download the answer to this and all of the interview questions featured on this page! If the organization implemented the change, describe the results from that change. Very laid-back, almost forgot I was in an interview. GET ALL 12 QUESTIONS AND UNIQUE ANSWERS TO THE WAITROSE INTERVIEW, PLUS FREE 30-DAY ACCESS TO OUR ONLINE INTERVIEW TRAINING COURSE, Question 1, Waitrose Interview Process. I have a natural flair for the creative and look forward to exercising that here with Waitrose.". If you have not had the opportunity to make a suggestion regarding a change in the workplace, be honest in your response. I applied online. You had a group task to do, and then an individual interview with a manager. I do not participate in drug use, and you can be assured that I will maintain a clean record if you hire me for this role. "I have researched your core values online and feel your values align with mine to a tee. The interview process was easy and enjoyable. What plans do you have over the coming 5 to 10 years? Then you can be better prepared to formulate your response. I am available to work whatever schedule I am given and am happy to work overtime as well. Was quite a while ago now. These bonuses include free guides, powerful online training and more! So far, we have seen a 56% decline in the overall loss.". Perhaps another store in future. Loss prevention initiatives are incredibly important in the retail sector. No pressure at all. Candidates interviewing for Customer Service Assistant and Customer Assistant rated their interviews as the hardest, whereas interviews for Supermarket Assistant and Sales Assistant roles were rated as the easiest. Perhaps another store in future. After describing what you have learned, explain why Waitrose stands out more than other companies. This is so helpful. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. I'm 17 and after reading other peoples experiences on here, I thought I would post mine just to help others So I applied online and got an email asking whether I would like to go for a group . They asked basic questions which were simple and easy to answer. I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work. They want to hear that you plan to avoid being late to work and that you call your supervisor if you are going to be tardy. "I left my last job because there was no room for professional growth or advancement. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. Focus on describing what you like most about the job and provide your reason why. Also included general questions of experience in customer service e.g: tell me a time when. I love how you place high standards on animal welfare, environmental responsibility, and the well-being of the communities where you operate. Heres the FULL LIST of interview questions for the WAITROSE INTERVIEW: Waitrose has an exceptional, high-quality presence in all of its stores. If the customer was being verbally abusive, I would tell them that I want to help them if they would please be less aggressive. Describe a time when you completed a difficult, time-sensitive task whilst under pressure. ", "Yes, I have extensively researched your company and closely identify with your five core values. I feel confident that, if you hire me in this role, you will be very happy with my performance, contribution to the wider team and my ability to uphold the strong values Waitrose adheres to., First and foremost, I would follow my training and the Waitrose principles in regard to customer service and care. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. You cannot force others to communicate with you in a way you would always prefer. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. Had to do a task, too. I have seen the uniforms worn by the retail employees at Waitrose and see that it adds a strong level of professionalism. Be sure not to mention names and end on a positive note. Be diplomatic and refer to company protocol in these situations. 4 answers . When researching the company, you must have found several reasons why you want to work for them. While I feel that Waitrose's 30-day return policy is more than fair, there may be situations where a customer could not return the item in that time frame. I do not prefer close supervision as I am confident in my skills. The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair. I believe this will help my confidence grow and my sales skills as well.". Yes! 2023 PassMyInterview.com. I texted my friend to see if she could tell my teacher what had happened. They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position.". The hiring process at Waitrose takes an average of 19 days when considering 1,343 user submitted interviews across all job titles. Fox News host Tucker Carlson argues Democrats don't care who occupies elected office as long they can have power on Friday's broadcast of 'Tucker Carlson Tonight.' The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. Glassdoor users rated their interview experience at Waitrose as 78.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). ", "I ensure that my customers' needs are met by actively listening to them and asking the right questions. I interviewed at Waitrose in Jan 2023. ", "I have two copies of letters of recommendation if you want them for your file. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). My most challenging position was with Company ABC. Very detailed o line application process. It is also good to have copies for the interviewer if they would like a copy for their file. No pressure at all. Be sure to avoid sounding self-righteous in your answer. I feel that having a satisfied customer is most important, and sometimes refusing a return is not worth the bad word of mouth or risk of negative online reviews. Suggested answers verified by our panel of interview experts. Try and focus on related work experience. Focus on describing what form of reliable transportation you will use to get to work if hired. Glassdoor users rated their interview experience at. When there is a problem in the workplace, I am the one people seek to resolve the issue. After this discusses hours I was available to work and when I could start. Prior to attending your Waitrose interview, we strongly advise you learn a little bit about the brand, their history and also why specifically you want to work for them as opposed to the many other supermarket chains within your area. What is the interview process like at Waitrose? ", "My most challenging position, and also my favorite position, would be my current role as a customer service representative with company ABC. Assure the interviewer that you are a team player and put the company's needs first. Q9. I cannot work in an environment that feels negative or toxic. "I have a strong creative flair and enjoy creating attractive displays. If there was a specific problem with a product or item, I would share this with my supervisor or Team Leader so he or she could then investigate the matter further.. Thanks a lot! However, you want to avoid giving yourself a 10, as there is always room for improvement of any skill. Read our Terms of Use for more information. Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. Easy Interview. Assure the interviewer that you can commit to a wide range of hours. Great response; an interviewer will appreciate your willingness to be flexible contingent on school responsibilities. TIP #1 Waitrose are renowned for high-quality goods and services and pride themselves on being an outstanding employer and customer service provider. You may have a portfolio or even photos on your phone to share. Show the hiring manager that you value customer service and always put your customers' needs first. Hiring managers are always looking for ways their future employees can benefit the organization, so this is the perfect opportunity to show how you will do that. There were scenario based questions but with lots of others stemming off them. I went today and got the job on the spot! I have worked in retail for the past three years and love interacting with customers. I also helped her by holding her baby while she put the stroller away. In addition to handling change, the interviewer wants to see if you can recognize when change is required and be confident enough to present that to your organization. No pressure at all. I know how to deliver amazing customer service, have excellent interpersonal skills, and have been the top cashier for the past six months in my current role. Describe a time when you managed multiple tasks all at once? If you take the bus or ride a bike, that works too! I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day. What is your most important success so far? I find this leadership style effective since my team members feel included and trusted and are more likely to take pride in ownership of their work. After assuming a management position, our turnover rate decreased by 30%. Thank you so much..i have an interview laterit helped a lot to boost my confidence. Full Suggested Answer & Detailed Response, Question 2, It costs quite a bit of time and money to conduct reference checks, so they want to know ahead of time if there will be a reason for you to be disqualified as a viable candidate. We do this by creating interview questions that we think you might be asked. "Currently, I earn a base salary of ?45,000 per year plus a potential 20% annual bonus. I did not rate myself higher because I feel everyone can improve their skills as no one is perfect.". It was fast and easy, asked several questions and had a group part before. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I consider myself to be a team player and always help when I can. You want a rating of at least an 8 to show you have strong math skills. Some staff complained that they didn't have their work schedule yet. My math skills are strong, and I am confident I can meet your expectations regarding accepting customer payments. After aplying for position, you have to fill some documents and scenario based question to determine whether you are good fit for the position. Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills. A job search isn't just a one-sided hunt. I had my interview yesterday, and I did great! ", "No, nothing negative will show up in my reference check. "Yes, I do have a question. TIP #4 In respect of TIP#3 above, when answering these types of behavioural interview questions, we recommend you make good use of the STAR interview technique. I like to be pushed beyond my boundaries. I felt everything was relevant. Let the interviewer know you are aware of the need for a flexible schedule and that you can work any schedule they need. Being flexible in your schedule is valuable as a retail-based employee. When I started working at a restaurant at sixteen, we were taught the adage 'if you're on time, you're late,' so I've worked to implement that into my life. I then ask if there is anything else I can help them with. Waitrose Interview Questions and Answers 1. Candidates interviewing for Supermarket Assistant and Hospitality Partner rated their interviews as the hardest, whereas interviews for Delivery Driver and Shop Assistant roles were rated as the easiest. First is the psychometric tests followed by a group interview and then a solo interview. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). I fully believe in honesty at all times.". You had a group task to do, and then an individual interview with a manager. The answers to the FULL LIST of interview questions featured on this page. If security needed to be called, I would do so. My criminal record is clean, but I did have poor credit two years ago. You might wrap it up by sharing that you are customer-focused, have a proven employment record, and have excellent references. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. ", "I hope never to be late! Waitrose offers a collaborative environment where ideas are shared, and all employees are encouraged to help the company succeed. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. Glassdoor users rated their interview experience at. 11 years ago. "I have worked in retail for the past eight years. Why do you want to work for Waitrose? Full Suggested Answer & Detailed Response, Question 4, Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy and the needs of the company in mind as well. "I have an excellent list of references who will say that I am a hard worker who always brings a positive, compassionate attitude to the workplace. Was quite a while ago now. I ended up winning 7 of the 12 contests! All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. Focus on giving the exact number of days you missed work and why. So many notes already, would have went into this interview the wrong way. If you have past performance reviews or letters of recommendation from your references, review them before your interview. I work very hard to ensure I speak to everyone in terms they can understand. I felt everything was relevant. Q12. First undertook an online situational assessment, then was invited to a group interview. Then once got through that stage. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts. Talk to the interviewer about a time you have handled a supervisor who does not interact with you in a way you like. I am energetic, dependable, honest, and have a strong work ethic. Be complimentary of yourself - now is not the time to be super humble. Discuss with the interviewer how you ensure that your customers receive the best service from you. The interview was quick and simple. "I did very well in math during High School and am comfortable with the math skills required for accepting cash, balancing a cash float, and performing inventory-related tasks. 2023 PassMyInterview.com. I like to seek out diverse ideas, opinions, and thoughts from my team to build strategies and solve problems. Name a time youve faced a problem and how did you overcome it? Find additional company focused interview questions by practicing from one of our industry sets. So I recently applied for a part time job at waitrose! I communicate effectively with diverse groups and know how to bring out the best in people. ", "Thank you for asking. Really welcoming and straightforward, the interviewer was friendly. Was given a task of creating meals for different people for differing occasions such as dinner parties. I just wanted to thank you so very much. Be open and honest. I hope once I complete my education that, I can be given full-time hours for the summer. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. Had to do a task, too. I would avoid approaching the employee as I would not want to make it a personal issue. I think I have enough experience in retail to understand what attracts customers and prompts them to purchase. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. After everything we have gone over in this interview, do you have any hesitancy in offering me the position? "My reaction to employee theft would differ if I were a retail associate or a retail manager. First is the psychometric tests followed by a group interview and then a solo interview. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. At Waitrose, we pride ourselves on delivering outstanding customer service and care. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. TIP #2 During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed. If you hire me for the position, you will not be disappointed in my performance. Be the first to find this interview helpful. I like to inspire employees to strive beyond the required expectations to work hard toward a shared vision and create meaningful change. My written communication skills are exceptional, as well.".